Jo has worked at Lloyds Banking Group (LBG) for over 15 years since originally joining as a graduate. She has undertaken a number of roles across product management, proposition development and strategy. She’s passionate about creating diverse, high performing teams and translating strategy into action.
Her current role is MD Customer Propositions and Strategy for the Business and Commercial Bank, leading teams responsible for defining the overall strategy for LBG’s business customers (up to £100m turnover) and developing propositions and programmes to support businesses meet their needs and achieve their goals.
She puts the customer at the heart of the conversation, leading the Customer Experience team dedicated to understanding how we can improve our products and services as well as pushing forward our Social Sustainability agenda to support under-represented groups and communities in the UK.
